If after reading these frequently asked questions (FAQs) you still aren’t sure whether enrolment is suitable for your educational needs, please contact us directly. We’ll do our best to respond to your queries within 48 hours. 

Yes, so long as your enrolment is active, you will have full access to Academic Marker’s e-learning pathways and resources. This includes all Course Library, Practice Labs and Reading Hub materials, our extra resources and forums, and any other new learning materials we might add.   

As well as having full access to our e-learning pathways, enrolled members receive a 10% discount in our Academic Skills (ASC), English Language (ELC) and Masterclass (MC) teaching centres for organising personalised English or academic skills support. Simply check your enrolment confirmation email to find your unique, single-use discount code. This 10% discount is valid for any ASC, ELC or MC support and can be applied at the checkout screen.

You will be contacted within 24 hours of payment to submit and/or confirm the email addresses you wish to enrol. Enrolment will then be activated within 24 hours of receipt of confirmation. While a reminder email will be sent 30 days prior to your annual renewal, you may cancel or upgrade your subscription at any time.

No, we can also receive enrolment fees in the following currencies (depending on your location at the time of payment): AUD, CAD, CNY, EUR, GBP, INR, JPY, KRW, MXN, PHP, RUB. When making payment, please note that our fees are pegged to the United States Dollar (USD/$) and may increase or decrease in your local currency with the exchange rates.

Yes, should you lose access to your email account or create a new email address, it is possible to change the address associated with your enrolment. We permit one change per year upon demonstration of receipt of purchase. Please contact us to request this.

Should you reach your maximum enrolment allowance and wish to replace one enrolled student or staff member with another, please contact us with the email addresses you would like to add and/or remove and we will update our enrolment records within 48 hours of receipt.

Yes, absolutely. Should Academic Marker prove to be more popular among your staff or students than expected, you can pay to increase the size of your enrolment during an existing annual subscription. Simply click here, log in and update your plan. We will automatically deduct from the first year of your new enrolment any remaining fees from your current subscription, charging you the difference. 

It’s easy to end your enrolment by logging in and cancelling your annual subscription. While you may cancel your enrolment with Academic Marker at any time, we do not offer full or partial refunds (unless in exceptional circumstances). This means that even after cancellation, your enrolment will remain active in our system for the duration of that year’s subscription, as will your premium level of access. 

We are unable to offer full or partial refunds due to the nature of our enrolment packages (unless in exceptional circumstances). This is because enrolment provides full and immediate access to our e-learning activities and downloadables and a unique 10% discount code for our teaching centres. Please see our terms and conditions for more information.