If after reading these frequently asked questions (FAQs) you still aren’t sure whether Academic Marker’s masterclasses are suitable for your educational needs, please contact us directly. We’ll do our best to respond to your queries within 48 hours. 

To guarantee quality and facilitate scheduling, one class hour is equal to 80 minutes. That’s 50 minutes of online, 1-2-1 masterclass tuition and 30 minutes of preparation time – ensuring that Daniel and Sarah will be well prepared every time you meet. While we understand the financial pressures of academic study and try to keep our fees as affordable as possible, private tuition does take considerable preparation, experience and qualifications. These factors are built into our fees.

You will receive a link to an electronic calendar within 24 hours of booking so that you may schedule your learning at a time that best suits you, so long as it’s between 6am and 10pm (GMT). In the event that there are no suitable timeslots in the calendar over the upcoming weeks, then don’t worry – your masterclasses will never expire.

Yes, this is perfectly possible. By clicking on any masterclass payment link, you will be able to reserve and attend multiple masterclasses. We will contact you once payment is received to confirm whether you would prefer to meet with Daniel or Sarah (or both) and how many times. 

All students and professionals who enrol in Academic Marker are eligible to receive a 10% discount for our Academic Skills (ASC), English Language (ELC) and Masterclass (MC) teaching centres. After enrolling, you will receive an email containing a unique, single-use discount code. This 10% discount is valid for any ASC, ELC or MC support – simply apply the code at the checkout screen.

To ensure quality and preparation, either Daniel or Sarah will email you within 24 hours of payment to request further information about your masterclasses. This will include a calendar invite to facilitate class scheduling and a questionnaire to further explain your educational needs.

No, we can also receive masterclass fees in the following currencies (depending on your location at the time of payment): AUD, CAD, CNY, EUR, GBP, INR, JPY, KRW, MXN, PHP, RUB. When making payment, please note that our fees are pegged to the United States Dollar (USD/$) and may increase or decrease in your local currency with the exchange rates.

We understand that learning can require flexibility and are always able to offer a 40% fee refund provided you contact us at least 24 hours before the masterclass is scheduled. 

We can only offer a full refund: [1] if the masterclass you have scheduled is cancelled and we are unable to provide the same class at the same time within two weeks; [2] if you request a refund more than 5 days before the masterclass begins (minus a $10 per-hour administration fee).